Electronic Funds Transfer Program

Benefits
Electronic Funds Transfer (EFT) Is Available To Make Paying Your Monthly Utility Bills Made Easier For You!
Each month rather than having to mail in your utility payment, the amount of your bill will be automatically deducted from a bank account that you specify on the day that the bill is due. Best of all, there’s no fee. Once we receive an authorization form from you, we will enroll you in the EFT Program.

Timing
You will receive your normal bill for the first month following enrollment. We will use the information provided by you on the authorization form to process a test transaction at your bank. The first month is only a test, so no actual funds will be transferred. Send in your payment as usual for this billing cycle. Beginning with the following month, funds will automatically be transferred from your account on the due date of your utility bill to pay the balance owed. You will continue to receive a monthly billing statement prior to the due dates for your records. The bill will indicate the amount due with a notation “Paid By Draft”. The total due is the amount that will be charged to your bank account.

Service Charges / Removal From Program
If the City processes your payment through EFT and the transaction is rejected due to insufficient funds, a closed, invalid, or frozen account a service charge of $35 will be added to your utility billing account. A single rejection due to a closed, invalid or frozen account or two such rejections due to insufficient funds within a 12 month period will cause you to be removed from the program.   If you wish to cancel your participation in the program you must notify the City in writing of your request. This request must be received in the utility billing office ten days prior to the cycle in which you wish to cancel. If you or the City removes you from the EFT Program you must reapply to reinstate your account in the EFT program.

Enrollment Details
The electronic payment will be listed on your regular bank statement. As with all electronic payments, please review your bank statement carefully to confirm the accuracy of the EFT. In order to take advantage of the City's electronic funds transfer program, you will need to know your bank's ROUTING NUMBER and your ACCOUNT NUMBER.

AUTHORIZATION AGREEMENT FOR ELECTRONIC FUNDS TRANSFER

I hereby authorize and request the City of Federal Heights (CITY) to receive payment of amounts owed by me for utility charges to CITY on or after the due date by initiating debit entries to my account at the Banking Institution (BANK) indicated below. I hereby authorize and request BANK to accept any debit entries initiated by CITY and to debit the same to my account without liability for the correctness of entries. It is understood and agreed that I may terminate this Agreement at any time upon (10) business days prior written notice to CITY. Notification to CITY shall be effective upon receipt. If an erroneous debit is made to my account I authorize CITY and BANK to stop payment, reverse the entry and make any adjustments necessary to my account to correct the erroneous entry.

I AGREE

If you have any questions or concerns, please contact the Utility Clerk by Email or phone: (303) 412-3532.