Coronavirus Disease 2019 (COVID-19)

The State of Colorado has a hotline to assist people who have general questions about the novel coronavirus (COVID-19). Individuals can call CO-HELP at 303-389-1687 or 1-877-462-2911, to have their questions answered and have the option to select their preferred language. Questions can also be sent via email to, however, email communication is only available in English.

What is Coronavirus Disease 2019 (COVID-19)?
The Centers for Disease Control and Prevention (CDC) is responding to the outbreak of respiratory disease caused by a novel (new) coronavirus that was first detected in China and has now been detected in many locations internationally, including in the United States. The virus has been named “SARS-CoV-2” and the disease it causes has been named “coronavirus disease 2019” (abbreviated “COVID-19”). The information on COVID-19 continues to change as more research becomes available, so please only refer to trusted sources for the latest information and updates. Below are a few links that the City recommends for information on the origins, spread, treatments and community safety standards.

The City of Federal Heights cares about its residents and is closely monitoring information on the state and national level regarding COVID-19 and its spread. The CDC is aggressively responding to the global outbreak of COVID-19 and is providing information to communities about its spread in the United States.

State and Denver Metro Closures and Stay-At-Home Orders:

State of Colorado 

What can you do?

Remember that there are many causes of respiratory illness. Be sure to practice good hygiene habits to stay healthy and adhere to the following recommendations to avoid the spread of illness:

  • Wash your hands with soap and water for at least 20 seconds or use an alcohol-based hand sanitizer
  • Cover your cough or sneeze with a tissue, or cough or sneeze into your upper sleeve
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Clean and disinfect frequently touched objects and surfaces such as desks, doorknobs, handrails, etc.
  • Avoid close contact with people who are sick
  • Stay home when you’re sick

Federal Heights is Prepared
In the event of an emergency, threat or large-scale incident, the City utilizes an Emergency Operations Plan to maintain critical services. The City also works with surrounding agencies, such as Adams County, Tri-County Health Department, Colorado Department of Public Health and Environment (CDPHE) and others to plan for and respond to large scale incidents.


How is the City responding to COVID-19?
COVID-19 has not affected any city services at this time. However, the hours City Hall is open have changed. City Hall is now open to the public Tuesday-Friday, with extended business hours from 7:00 a.m. to 5:00 p.m. and is closed on Mondays. The City is taking precautions, which include:

  • Providing additional hand-sanitizing areas in public facilities and disinfecting high-traffic areas more frequently
  • Keeping staff informed and reminding them of preventative measures
  • Reviewing contingency plans in case an outbreak interferes with normal city operations
  • Maintaining close communication with our health department and other regional partners
  • Having regular status meetings with our emergency operations team
  • Locating and communicating accurate information about COVID-19

How does the City prepare for emergencies
Federal Heights has an EOP that has general guidelines and principles for planning, managing and coordinating response during and after an emergency.

The EOP addresses a wide range of emergency situations, such as serious winter storms, illness, natural disasters, chemical exposures, etc. The plan designates responsibilities and actions such as:

  • How to utilize internal resources
  • When to request assistance
  • Which contracts are in place to support essential services
  • How to communicate with residents, employees and neighboring agencies
  • The hierarchy of authority and/or chain of command to be followed


The City follows FEMA practices, including the National Incident Management System (NIMS) and the Incident Command System (ICS). These standard response protocols enable us to work with other agencies easily if an emergency requires support outside of city resources.

Emergency preparedness goes beyond city borders, so Federal Heights works in conjunction with neighboring jurisdictions, such as North Metro Fire Rescue, Adams County and the State of Colorado for emergency planning and response.


How can I be alerted when there is an emergency in the area?
Sign up for Code Red, Adams County's Emergency Notification System.


Other Resources: